Refund policy

Last Updated: June 2026

Welcome to Apex Store. We strive to provide high-quality electronic gadgets to our customers across Pakistan.

Returns

You may request a return within 7 days of receiving your order if:

  • The product is defective or damaged upon arrival.
  • The wrong product was delivered.
  • The product is significantly different from its description.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned with all original packaging, accessories, manuals, and proof of purchase.
  • The product must not show signs of misuse, physical damage, or unauthorized repair.

Non-Returnable Items

Returns will not be accepted for:

  • Products damaged due to customer misuse, negligence, or accidents.
  • Products with missing accessories or packaging.
  • Products returned after the return period has expired.
  • Software, digital products, or downloadable content (if applicable).

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 7–14 business days.
  • Refunds will be issued through the original payment method whenever possible.

Exchange Policy

If a product arrives damaged, defective, or incorrect, we may offer a replacement instead of a refund, subject to product availability.

Contact for Returns

For return requests, please contact us with your order number and details of the issue.